Troubleshooting
Solutions to common issues you might encounter when using audit.new.
AI Visibility Check Issues#
No results after checking URL#
If you don't see any results after entering your URL:
- Ensure the URL is publicly accessible (not behind a login)
- Check that the URL starts with https:// or http://
- Try without trailing slashes or query parameters
- Wait a few seconds — AI queries can take 10-30 seconds
Unexpectedly low visibility score#
A low score might be due to:
- New brand — AI may not have learned about you yet
- Niche market — AI has less data about your industry
- Limited online presence — Few external mentions or citations
- Competitors dominating — AI prefers more established brands
Build visibility over time
AI visibility improves as your brand gains more mentions across the web. Focus on content, PR, and being cited by authoritative sources.
AI Analytics Issues#
Tracking script not working#
If your AI Analytics isn't recording visits:
- Verify the script is in your page's
<head>section - Check that
data-site-keymatches your dashboard - Ensure no ad blockers or script blockers are interfering
- Check browser console for JavaScript errors
Debug in browser consolejavascript
// Check if script is loaded
console.log(window.auditAnalytics);
// Should return an object, not undefinedSetup verification failing#
If the "Verify Setup" button doesn't confirm your installation:
- Clear your browser cache and try again
- Wait 1-2 minutes after adding the script
- Try the "Test with AI params" link to send a test event
- Check if the script loads on your live production site
No AI traffic showing#
If you're not seeing AI-attributed visits:
- AI traffic may be genuinely low — this is normal for many sites
- Use the test link to verify tracking works
- Check if traffic appears under "Unknown" source instead
- Review date range — make sure you're viewing recent data
Project & Monitoring Issues#
Data not updating#
If your project shows old data:
- Click Refresh to force an update
- Check your plan — free plans update weekly, paid daily
- Large websites may take longer to process
Competitors not showing#
If competitor analysis isn't appearing:
- Ensure competitors are added in project settings
- Verify competitor names are spelled correctly
- Some niche competitors may not be well-known to AI
Payment & Subscription Issues#
Payment failed#
If your payment doesn't go through:
- Verify your card details are correct
- Check if your bank is blocking the transaction
- Try a different payment method
- Contact support if issues persist
Plan not activating#
If your plan doesn't update after payment:
- Refresh the page — sometimes a hard refresh is needed
- Check your email for payment confirmation
- Wait a few minutes for webhook processing
- Contact support with your payment confirmation
Webhook delays
In rare cases, webhook processing can be delayed. If your plan doesn't update within 10 minutes, contact support.
llms.txt Issues#
llms.txt not found#
If we can't find your llms.txt file:
- Ensure it's at the root:
https://yourdomain.com/llms.txt - Check file permissions allow public access
- Verify your server serves files from the root directory
- Test with curl:
curl https://yourdomain.com/llms.txt
Still Need Help?#
If you've tried the above solutions and still have issues:
- Email us at support@audit.new
- Include your project URL and a description of the issue
- Screenshots of any error messages are helpful
Response time
We typically respond within 24 hours on business days. Paid plan users receive priority support.