Troubleshooting
Solutions to common issues you might encounter when using audit.new.
Audit Issues#
Audit stuck on "Analyzing"#
If your audit seems stuck in the analyzing state:
- Large contracts take longer — Deep audits can run up to 90 minutes
- Refresh the status page to check for updates
- The real-time event stream may reconnect automatically
- If stuck for over 2 hours, contact support
Source code not found from explorer#
If we can't fetch source code from a block explorer URL:
- Unverified contract — The contract source must be verified on the explorer
- Unsupported network — Check that the chain is in our supported list
- Proxy contract — Try submitting the implementation contract address
- Use paste code or ZIP upload as an alternative
Audit failed#
If your audit fails to complete:
- Invalid Solidity — Ensure the code is valid Solidity that compiles
- Timeout — Very large codebases may exceed the runtime cap
- Network issues — Temporary connectivity problems; try again
- Credits are refunded for failed audits
Failed audit credits
If an audit fails due to a system error, your credits are automatically refunded. Check your credit balance in the dashboard.
Submission Issues#
Cannot upload ZIP#
If your ZIP upload fails:
- Maximum file size is 10MB
- Ensure the file is a valid .zip archive
- The archive must contain at least one .sol file
- Nested ZIP files are not supported
GitHub repo not loading#
If we can't clone your GitHub repository:
- The repository must be public
- Check the URL format: owner/repo or full GitHub URL
- Verify the branch name if you specified one
- Very large repos may take longer to process
Payment & Subscription Issues#
Payment failed#
If your payment doesn't go through:
- Verify your card details are correct
- Check if your bank is blocking the transaction
- Try a different payment method
- Contact support if issues persist
Plan not activating#
If your plan doesn't update after payment:
- Refresh the page — sometimes a hard refresh is needed
- Check your email for payment confirmation
- Wait a few minutes for webhook processing
- Contact support with your payment confirmation
Webhook delays
In rare cases, webhook processing can be delayed. If your plan doesn't update within 10 minutes, contact support.
Still Need Help?#
If you've tried the above solutions and still have issues:
- Email us at support@audit.new
- Include your audit ID and a description of the issue
- Screenshots of any error messages are helpful
Response time
We typically respond within 24 hours on business days. Paid plan users receive priority support.